Shipping & Returns

Delivery Timelines

Order Processing

• Orders are processed within 1 – 2 business days after payment confirmation.
• You will receive a shipping confirmation email with a tracking number once your order is dispatched.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Partners

We ship through reputed courier partners including Delhivery, BlueDart, and India Post to ensure safe and timely delivery across India.

The domain name www.arrahbeauty.com is owned and operated by Arrah Beauty (hereinafter referred to as "Arrah Beauty", "We", "Our", "Us", or "Company"). By accessing or using our website, you agree to the terms outlined in this Refund & Return Policy.

Return Policy

At Arrah Beauty, we strive to ensure that all products are delivered in perfect condition. However, if you receive an incomplete order, a damaged product, a defective item, or an incorrect product, please notify our Customer Support Team immediately or within 7 working days of receiving the product.

• To process your request, you may be required to provide clear photographs or videos of the product and its packaging.
• Arrah Beauty shall not be responsible for claims reported after the specified timeframe.

Returns for Non-Defective Products

We understand that there may be circumstances where customers wish to return a product that is not defective. In such cases, returns may be accepted only if:

• The product is unused, unopened, and in its original packaging.
• The return request is raised within 7 working days of delivery.
• The product passes inspection upon receipt.

Approved returns may be subject to a 20% restocking fee, which covers handling, inspection, packaging, logistics, and inventory management costs.

Return Shipping Charges

• Damaged, Defective, or Incorrect Products: If the return is due to a damaged, defective, or incorrectly delivered product, Arrah Beauty will bear the return shipping charges after verification of the claim.
• Other Approved Returns: For all other approved returns, return shipping charges shall be borne by the customer.

Return Policy Exceptions

For hygiene, safety, and quality reasons, the following products are not eligible for return, exchange, or replacement:

• Opened or used skincare products
• Face Wash
• Sunscreen
• Face Masks
• Gel Moisturizers
• Products with broken or tampered seals
• Promotional products, free gifts, and sample products
• Products specifically marked as "Non-Returnable" on the website

Arrah Beauty reserves the right to refuse returns or refunds that do not comply with this policy.

At Arrah Beauty, customer satisfaction is our priority. Refunds may be processed under the following circumstances:

Full Refund Possible If:

• You receive a damaged or defective product.
• You receive an incorrect product.
• The ordered product is lost during transit.
• The product delivered is expired.
• A prepaid order is cancelled before dispatch.

Refunds are subject to verification and approval by our team.

Refund Timelines

The mode of refund may vary depending on the payment method used during purchase. For refunds processed through:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Wallets

Please allow 7 to 10 working days for the refund amount to reflect in your account after approval. The actual timeline depends on banks and payment service providers and is beyond our control.

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

• Once an order has been dispatched, cancellation requests may not be accepted.
• If a customer refuses delivery without a valid reason, shipping charges and handling costs may be deducted from the refund amount.

Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery (COD) or Partial Payment:

• If cancelled before dispatch, any advance payment will be refunded.
• If cancelled after dispatch or returned due to customer refusal, the advance payment may be forfeited.
• COD handling charges, if applicable, are non-refundable once the order has been shipped.

Failed Deliveries

Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to:

• Incorrect address
• Incorrect contact number
• Customer unavailable for delivery

Additional shipping charges may apply for re-shipment. Refunds, if approved, may be subject to deduction of shipping and handling charges.

To request a return, replacement, or refund, please contact us with:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Return/Refund
• Supporting Photos or Videos (if applicable)

Customer Support

• Website: www.arrahbeauty.com
• Email: arrahbeauty1@gmail.com
• Phone: +91 82959 73111
• Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We value customer feedback and continuously strive to improve our products and services.

Grievance Officer

In accordance with applicable consumer protection laws and e-commerce regulations, customers may contact our Grievance Officer for unresolved concerns.

• Name: Arrah Beauty Support Team
• Phone: +91 82959 73111
• Email: arrahbeauty1@gmail.com
• Address: Shahabad Markanda

All grievances will be acknowledged within 48 hours and resolved within 15 working days from the date of receipt.

Policy Updates

Arrah Beauty reserves the right to modify, amend, or update this Refund & Return Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the website.

By placing an order on www.arrahbeauty.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.