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We want you to love every product. Here's everything you need to know.
| Region | Estimated Delivery | Shipping Fee |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3 – 5 Business Days | ₹49 (Free above ₹999) |
| Other Cities & Towns | 5 – 7 Business Days | ₹79 (Free above ₹999) |
| Remote / Rural Areas | 7 – 10 Business Days | ₹99 (Free above ₹999) |
We ship through reputed courier partners including Delhivery, BlueDart, and India Post to ensure safe and timely delivery across India.
The domain name www.arrahbeauty.com is owned and operated by Arrah Beauty (hereinafter referred to as "Arrah Beauty", "We", "Our", "Us", or "Company"). By accessing or using our website, you agree to the terms outlined in this Refund & Return Policy.
At Arrah Beauty, we strive to ensure that all products are delivered in perfect condition. However, if you receive an incomplete order, a damaged product, a defective item, or an incorrect product, please notify our Customer Support Team immediately or within 7 working days of receiving the product.
We understand that there may be circumstances where customers wish to return a product that is not defective. In such cases, returns may be accepted only if:
Approved returns may be subject to a 20% restocking fee, which covers handling, inspection, packaging, logistics, and inventory management costs.
For hygiene, safety, and quality reasons, the following products are not eligible for return, exchange, or replacement:
Arrah Beauty reserves the right to refuse returns or refunds that do not comply with this policy.
At Arrah Beauty, customer satisfaction is our priority. Refunds may be processed under the following circumstances:
Refunds are subject to verification and approval by our team.
The mode of refund may vary depending on the payment method used during purchase. For refunds processed through:
Please allow 7 to 10 working days for the refund amount to reflect in your account after approval. The actual timeline depends on banks and payment service providers and is beyond our control.
Orders may be cancelled before dispatch for a full refund.
For orders placed using Cash on Delivery (COD) or Partial Payment:
Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to:
Additional shipping charges may apply for re-shipment. Refunds, if approved, may be subject to deduction of shipping and handling charges.
To request a return, replacement, or refund, please contact us with:
We value customer feedback and continuously strive to improve our products and services.
In accordance with applicable consumer protection laws and e-commerce regulations, customers may contact our Grievance Officer for unresolved concerns.
All grievances will be acknowledged within 48 hours and resolved within 15 working days from the date of receipt.
Arrah Beauty reserves the right to modify, amend, or update this Refund & Return Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the website.
By placing an order on www.arrahbeauty.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.