Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address provided during checkout or account registration.
• Payment Information: Payment details processed securely through our payment gateway partner (Razorpay). We do not store your credit/debit card details.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected through cookies and analytics tools.
• Communication Data: Email addresses provided when subscribing to our newsletter or contacting customer support.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To create and manage your account on our platform.
• To communicate with you about your orders, promotions, and updates (with your consent).
• To improve our website, products, and customer experience.
• To detect and prevent fraud or unauthorized activity.
• To comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Service Providers: Trusted third-party vendors (payment processors, shipping partners, analytics providers) who assist in operating our business, bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and cart items.
• Analyze website traffic and usage patterns.
• Deliver personalized content and relevant advertisements.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionalities.

5. Data Security

We implement industry-standard security measures — including SSL encryption, secure servers, and access controls — to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for accounting and legal compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data we hold about you.
• Object to or restrict the processing of your data.

To exercise any of these rights, please contact us at support@arrahskincare.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take immediate steps to delete the data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@arrahskincare.com